1. Pricing and payment
Catalog prices are quoted in U.S. dollars per the listed unit. Volume tier pricing applies once an account has been active for 90 days and crosses the relevant tier threshold. Tier movement is reviewed quarterly.
Payment terms are Net 30 from invoice date as the standard. Net 45 may be granted by the trade desk after 24 months in good standing with no late payments. ACH and wire preferred. Check accepted at the discretion of the accounting team. Past-due balances over 60 days hold all open and pending orders.
2. Allocation and reservation
A subset of the catalog trades on quarterly allocation. The allocation calendar is published by the first business day of January, April, July, and October. Reservation order is: three-year frame agreements first, accounts in good standing over 24 months second, all other trade accounts third (in order of request received), and prospective accounts with completed credit applications fourth.
Allocated volume is committed at reservation. Cancellation inside 30 days of harvest requires a written explanation and may affect future allocation priority. Force majeure (crop loss, weather, regulatory action) is handled per Section 6.
3. Shipping and fulfillment
Standard fulfillment is FOB origin from the regional warehouse closest to the harvest field. The four warehouses are Salem MA, Holland MI, Houston TX, and Leamington ON. Truck routing, carrier selection, and freight charge handling are documented per account in the trade portal.
Standard fulfillment window is 48 hours from order acceptance during business days. Weekend and holiday pick is available with notice. EDI orders carry the same window measured from the 855 (PO acknowledgment) timestamp.
4. Returns and adjustments
Quality issues identified at receipt must be reported within 24 hours, with photos and lot identification. The Quality team will acknowledge inside one business day and issue a credit memo, replacement, or short-fill at the buyer's option. Disputes after 24 hours are evaluated case-by-case.
Returnable HDPE drums and totes are tracked under a pallet-exchange program. Lost or damaged returnables are billed at replacement cost on the next invoice.
5. Quality and certifications
Each SKU carries the certifications listed on its product detail page. Current certificates are pulled from the trade portal under "Documentation." Lot-level traceability runs from harvest to delivery and is available on request.
Pesticide residue testing follows USDA AMS protocols. FSMA compliance is verified annually across all four warehouses and the Houston brining yard.
6. Force majeure
Crop loss from weather, pest, or disease beyond reasonable mitigation; regulatory action affecting harvest, transport, or import; labor action; and natural disaster qualify as force majeure events. Notice will be issued to affected trade accounts inside 48 hours of confirmation.
We will offer the buyer's choice of (a) credit, (b) substitute SKU at the same per-unit price, or (c) deferral to the next available allocation window. We do not pass through spot-market replacement cost on force majeure events.
7. Liability
Liability for any order is capped at the invoice value of that order. We carry commercial general liability and product liability insurance with a minimum aggregate of $5,000,000. Certificates of insurance are available on request.
8. Confidentiality
Pricing, allocation, and account-level discussions are confidential. We will not share buyer pricing or volume with third parties without written authorization, except as required by law or regulatory audit. The buyer agrees to similar confidentiality with respect to our grower contracts and EDI partner roster.
9. Jurisdiction
These terms are governed by the laws of the Commonwealth of Massachusetts. Any dispute arising under these terms will be heard in the state or federal courts located in Essex County, Massachusetts. The parties may agree in writing to binding arbitration in lieu of court proceedings.
10. Amendments
We may update these terms quarterly. Material changes (payment terms, jurisdiction, liability cap, or allocation rules) require 30 days written notice to active trade accounts. The current version is always available at this URL with the "last updated" date below.